Frequently asked question

You can reach us through the following channels: Email: support@refurbbit.com Phone: +91 8722118084 Website: https://shop.refurbbit.com/pages/contact-us Operating Hours: Monday to Saturday, 10 AM to 8 PM Note: Original Shipping Costs are not refunded, except if the return is due to an error on Refurbbit’s part. A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item.

Refurbbit is committed to delivering high-quality refurbished products. Each product undergoes thorough inspection and testing to ensure it meets our standards for defects in materials and workmanship before being offered for sale.

Returns: A restocking fee of 10% may apply in certain cases based on the condition of the returned item. Buybacks: Deductions may apply if damages or functional defects are found during product inspection.

Any disputes arising from our policies are governed by the laws of the jurisdiction where the purchase was made and are subject to the exclusive jurisdiction of the courts in that area

Yes, for certain products, a technician visit may be scheduled to evaluate the condition of the item. The technician’s report will determine the eligibility of the return or replacement.

All orders are processed within 2 to 4 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification once your order has been shipped. Refer to Shipping Policy

If you haven't received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number: Email: support@Refurbbit.com Phone: 8722118084 (Monday to Saturday, 10 AM to 9 PM) Refer to Shipping Policy

After your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress through the carrier's website. Refer to Shipping Policy

You are eligible to return your order within 14 days of receiving it if the product meets the following conditions Physically damaged, defective, or significantly different from its description. Missing parts or accessories or any included items. Refer to Return Policy

To ensure a smooth return process, please ensure that: The product is returned in its original condition, with all original packaging, tags, and accessories intact. The product has not been damaged while in your possession and is the same item that was shipped to you. Any device that stores personal information has all such information removed before returning. Products purchased by mistake or for buyer’s remorse (e.g., incorrect model or colour) may not be eligible for return. Refer to Return Policy

Certain items may not be eligible for return, including but not limited to: Products that have been used or are not in their original condition. Products damaged due to improper use or handling by the customer. Items that were customized or personalized at the time of purchase. Refer to Return Policy

To initiate a return: Contact our customer support team via Email: support@Refurbbit.com Phone: 8722118084 (Monday to Saturday, 10 AM to 8 PM) If your return is approved, you will receive detailed instructions on how and where to send your package. Important: Do not return items without authorization. Items sent back without prior approval will not be accepted. For certain products, a technician visit may be required to evaluate the item's condition. Refer to Return Policy

The warranty does not cover: Third-Party Accessories - Any accessories not provided by Refurbit. Software Issues - Operating systems, applications, and other software components. Consumable Parts - Such as batteries, unless the failure is due to a defect. Superficial Damage - - Scratches, dents, broken ports unless due to a defect. External Factors -Accidents, abuse, misuse, fire, liquid contact, etc. Unauthorized Repairs -Modifications or repairs by unauthorized service providers. Normal Wear and Tear -Defects due to ageing. Other Exclusions - Removed serial numbers, stolen products, or products inaccessible due to security measures. Refer to Warranty Policy

Standard Warranty All Products Except Apple: 6 months from the date of original retail purchase. Apple Products: 3 months from the date of original retail purchase. Extended Warranty Available for purchase, providing additional coverage up to 1 years. Refer to Warranty Policy

Contact Refurbit Customer Support: Email: support@Refurbbit.com Phone: 8722118084 (Monday to Saturday, 10 AM - 8 PM) Provide a detailed description of the issue along with proof of purchase. Initial Resolution - Our support team will attempt to resolve the issue remotely within 24 to 48 hours. Technical Expert Visit - A technician may evaluate the condition if needed. Facility Inspection - If unresolved, you may need to send the product to our service facility for inspection and repairs. Replacement - If the issue persists after inspection, the unit may be replaced with an equivalent product. Refer to Warranty Policy

Yes, Refurbit reserves the right to modify or update the warranty policy at any time without prior notice. Changes become effective immediately upon posting on our website. If Covered by Warranty - Refurbit will cover the shipping costs to and from the service centre. If Not Covered - You may be responsible for the shipping costs. Refer to Warranty Policy

Backup Your Data - Ensure all personal/sensitive data is backed up as Refurbit is not responsible for data loss during repairs. Provide Proof of Purchase - You may be required to provide proof of purchase before warranty service is provided

Once we receive and inspect the returned goods: Refunds are processed within 14 days. Refunds will be issued using the same method of payment as the original order. No additional fees will be incurred for the refund. Note: Original Shipping Costs are not refunded, except if the return is due to an error on Refurbit’s part. A restocking fee of 10% of the purchase cost may apply in certain cases, depending on the condition of the returned item